AVI Limited Technical Administrator

AVI Limited – Technical Administrator (CIRO Full Service Beverage Company)

Join CIRO Full Service Beverage Company (Pty) Ltd, South Africa’s largest manufacturer of pure coffee and a proud member of AVI Limited. CIRO is renowned for innovation, quality, and service excellence within the beverage industry. The company offers a fast-paced, collaborative work environment where diversity is embraced, contributions are valued, and employee growth is actively supported.

An exciting opportunity has become available for a Technical Administrator to join the Technical Operations Team in the Western Cape.

Reporting Line

Technical Supervisor

Role Purpose

The Technical Administrator will provide end-to-end administrative, planning, reporting, and system support to the Western Cape Technical Team. This role is pivotal in ensuring effective scheduling of technical resources, accurate SAP processing, inventory control, workflow management, and consistent communication with both internal and external stakeholders. The position directly supports service delivery excellence and operational efficiency. Administrator

Key Responsibilities

1. Technical Operational Planning & Execution

Agree on and manage the technical workload plan with the Sales team, ensuring a minimum two-week forward schedule
Perform daily scheduling of road and workshop technicians
Track technician time against planned tasks and escalate deviations or delays to the Technical Supervisor
Maintain and publish the daily technical schedule
Communicate scheduling changes, progress updates, and delays to customers and internal stakeholders
Analyse and monitor technical cost drivers
Track technician progress via the ESO dashboard
Ensure adherence to planned schedules and consistent customer feedback

2. Communication, Reporting & Workflow Management

Manage and resolve all Western Cape workflow submissions, ensuring no ageing requests
Prepare, submit, and distribute accurate business and operational reports timeously
Prepare, submit, track, and follow up on customer repair quotations
Record and distribute minutes for technical and departmental meetings
Maintain outright sales reports from SAP
Publish daily repair progress reports and planned repair trackers
Liaise closely with the Planning & Deployment Coordinator in Johannesburg
Maintain and update the install base and Western Cape demo accounts
Run and monitor reports on outstanding quotations and escalate ageing requests
Provide management with accurate, reliable data to support decision-making
Communicate spares shortages and equipment requirements urgently Administrator

3. Inventory Management & Sourcing

Review weekly spares replenishment and MRP reports
Track out-of-stock spares and coordinate replenishment orders with Johannesburg
Monitor spares delivery dates and ensure correct receipt into SAP
Source new and asset equipment according to workflow requirements
Maintain accurate asset equipment records in SAP
Participate in weekly cycle counts and full stock takes
Manage ad-hoc spares requests outside standard replenishment processes
Ensure correct, timely ordering and optimal stock levels
Assist with stock take administration and investigations into discrepancies
Implement controls on equipment requests and monitor outstanding equipment schedules
Flag high or critical spares usage for root-cause analysis

4. Systems, SAP & Compliance

Assist with customer calls and create job cards in SAP
Initiate spares billing for payable job cards
Manage and administer Western Cape workflow requests
Maintain SAP transactions, including GIT, service notifications, purchase requisitions, purchase orders, STOs, and install base records
Ensure job cards are logged accurately and closed timeously
Ensure correct billing and scanning of all documentation into SAP
Complete monthly install base reconciliations and rental processing
Clear old and overdue SAP transactions
Create purchase requisitions for production and non-production expenditure

5. Health, Safety & Environmental Compliance

Ensure health and safety procedures are implemented and maintained
Attend monthly H&S meetings and fulfil appointed H&S responsibilities
Promote SHE awareness and accountability across all stakeholders
Maintain evacuation team registers and H&S documentation
Ensure safety training records are current and compliant
Complete, file, and track inspection sheets and monthly H&S minutes
Follow up on findings and corrective actions
Promote safe working practices and actively eliminate hazardous conditions

Minimum Requirements

Qualifications

Grade 12 (Essential)
Supply Chain Degree or Diploma (Essential)

Experience

Minimum 4 years’ experience in a technical environment
Minimum 2 years’ experience in a supply chain function
Minimum 2 years’ customer service management experience
Experience in the coffee or beverage industry (Advantageous)

Knowledge & Skills

Technical knowledge of coffee equipment and spares
Inventory and asset management expertise
Strong analytical, reporting, and numerical ability
High level of administrative accuracy and report-writing skills
Strong technical aptitude
Advanced MS Excel and MS Office skills (Essential)
SAP experience (Essential)
Excellent communication and stakeholder management skills

Required Competencies

Documenting facts accurately
Rational and analytical thinking
Clear articulation of information
Ability to recover from setbacks
Meeting deadlines consistently
High attention to detail
Strong planning and organising ability
Maintaining productivity under pressure

Why Join CIRO (AVI Limited)?

This role is critical to ensuring seamless technical operations, accurate system management, and exceptional service delivery within the Western Cape region. CIRO offers a supportive, inclusive workplace with opportunities for growth, learning, and meaningful contribution within a market-leading organisation.

If you are detail-driven, technically inclined, and passionate about operational excellence, this Technical Administrator opportunity could be the perfect next step in your career.

Apply Online Here